Refund Policy 

Thank you for signing up for our online education services operated by Arai Academy of Japanese Studies. We are happy to help with your career with Japanese.　　　　　　

In order to be eligible for a refund, you have to mail to [email protected] .

Full refund - contact more than 7 days before your booking time

Half refund - contact 7days to 1 day before your booking time

No refund - contact within 24 hours of your booking time

After we receive your e-mail, we will process your refund in the case of full and half refund. It may take anywhere from 5 to 10 business days for a refund to show up on your bank account.

If anything is unclear or you have more questions feel free to contact us by e-mail [email protected].

<Record of refund>

If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge will drop off the bank statement altogether, as if it never occurred, and the bank account balance will adjust to credit that money back without a specific line item on the statement.

If we issued a refund and you have not seen it after ten business days, please look for the original charge on your bank statement. If you do not see the charge on your statement, it was reversed and the refund is complete.

If you still do not see a credit and still see the original charge after ten business days, you should reach out to your bank for more information.

<If you have a new card>

If you have a new card, in most cases, the bank will redirect the refund to your new or replacement card. If you do not have a new card, the bank will usually send the refund directly to your bank account.