ใHow to Succeed in Business Japanese Communicationใ- Think Like the Japanese (6)
Feb 03, 2025
ใHow to listen effectively to build trustใ
ใใใซใกใฏใๆฅๆฌใงใใพใใฏๆฅๆฌ่ชใงใไปไบใใใฆใใใฃใใใ็ใใใใใคใใ็ฒใๆงใงใใ
Hello. Thank you for all your hard work to those who are working in Japan or in Japanese.
ๆฏๆฅใฎใไปไบใฏใใใใงใใ๏ผๆฅๆฌ่ชใงไปไบใใใใ ใใงใใจใฆใ้ ๅผตใฃใฆใใใจๆใใพใใใงใใๆใ ไธๅฎใซใชใใใจใใใใใใใใพใใญใใกใผใซใๆธใๆใงใใใใใใงใใใฎใใช๏ผใใจ่ฟทใใใจใใใใจๆใใพใใใใใฆใฉใใใใใใใฎใใใใใชใใพใพใซใชใใใจใใใใใใใใพใใใญใ
How is your work every day? I am sure that it’s hard enough to work in Japanese. But you might have some concerns through your work sometimes. Even when writing emails, you might think “Is this right?” . And you may not know what to do.
ใฉใฎใใๆนใใใใจๆใใพใใใๅฝใซใใฃใฆใใๆนใ้ใใจใใใใจใใใใพใใใกใใฃใจใใ้ใใงใ็ธๆใฎๅฐ่ฑกใๅคงใใๅคใใใจใใๅ ด้ขใฏใ็งใไฝๅบฆใ็ต้จใใฆใใพใใ
There are no correct or wrong ways, but there are better ways depending on different countries. We have seen that a small thing can make a big impact on the impression of yourself many times.
ใใใงไปๅใฏๆฅๆฌไบบใซใจใฃใฆๅฐ่ฑกใใใ“่ฉฑใฎ่ใๆน”ใซใคใใฆ่ใใพใใใใ่ชๅใซ่ฉฑใใฆใใ็ธๆใๅฎๅฟใงใใใใใซ่ใใใจใๅคงๅใซใชใใพใใ
๏ผ๏ผ ่ใๆนใฎ้ใใซใใฃใฆใ็ธๆใซใฉใฎใใใชๅฐ่ฑกใไธใใใฎใใ
๏ผ๏ผ ในใ ใผใบใซใณใใฅใใฑใผใทใงใณใใใใใใซใใฉใ่ใใจใใใใ
็ใใใฎใใคใใฎ่ใๆนใจๆฏในใฆใฟใใฎใใใใงใใญใๆ็ต็ใซใใ่ใๆนใใใใใจใง“ไฟก็จ”ใ็ฏใไธๆญฉใซใใชใใจใใใใจใ็่งฃใงใใใจๆใใพใใ
Therefore, let's think about “how to listen” in a way that makes a good impression on Japanese people. It is important to listen in a way that makes the person you are listening to feel comfortable.
- How different ways of listening give different impressions to others.
- How should you listen in order to have smooth communication?
It is also good to check how you usually listen. Ultimately, you will understand an effective listening style is a step toward building “trust”.
ใพใใๅฎ้ใซใใฃใไพใใ่ฉฑใใใพใใๆฅๆฌไบบใฎใใใผใธใฃใผใๆ็คบใๅบใใใใซใในใฏใซๆฅใใจใใAใใใจBใใใฏใใฎๆ็คบใฎ่ใๆนใ้ใใพใใใใใใผใธใฃใผใซใจใฃใฆใฉใกใใฎ่ใๆนใฎใปใใใใใ่ใใฆใใฆใใ ใใใ
First, we would like to share the actual example. When a Japanese manager came to the desk to ask for some work, staff-A and staff-B responded differently. Which attitude gives a better impression and makes the manager assured?
Aใใใไปไบใใใฆใใใจใใใใใผใธใฃใผใๆฅใฆใใใกใใฃใจใใใงใใ๏ผใใจ่จใฃใใใไปไบใใใชใใใใใผใธใฃใผใ่ฆใฆใไปไบใใใชใใๆ็คบใ่ใใพใใใ
When Staff-A was working, the manager came to him and said, “Can I ask you something?” Staff-A kept sitting, looked at the manager and listened to him without stopping his work.
BใใใไปไบใใใฆใใใจใใใใใผใธใฃใผใใใฆใใBใใใใกใใฃใจใใใงใใ๏ผใใจ่จใฃใใใไปไบใในใใใใใฆใๅธญใใ็ซใกไธใใฃใฆใๆ็คบใ่ใใฆใใใใฅใกใใใชใใใกใขใๅใใพใใใ
When Staff-B was working, the manager came to him and said, “Can I ask you something?” Staff-B stopped working, got up from his seat, listened to the manager taking notes and nodding.
ใฟใชใใใฏAใใใจBใใใฉใกใใฎๆนใใใใผใธใฃใผใซใจใฃใฆใใๅฐ่ฑกใ ใฃใใจๆใใพใใใ
ใพใใใใฎใใใผใธใฃใผใฏAใใใBใใใฎใฉใกใใซใใกใใใจๆ็คบใไผใใฃใใใจๅฎๅฟใงใใใจๆใใพใใใใใใฏBใใใงใใใใใใผใธใฃใผใจBใใใฏ็ฎใฎไฝ็ฝฎใๅใ้ซใใงใใญใๆฅๆฌไบบใฏ่ฉฑใ่ใใจใใซใไบใใซๅใ็ฎ็ทใงใใใใฅใกใใใชใใใกใขใใฆใใๅงฟใฏใใไผใใฃใฆใใใใตใคใณใ ใจๅใๅใใพใใไผใใฃใฆใใใจๆใใใใใฎใงใๆ็คบใใใใใใผใธใฃใผใฏๅฎๅฟใงใใพใใญใใ
Which staff made the manager feel reassured by showing their understanding, staff-A or staff-B? Staff-B did actually. The eye level between the manager and staff-B was the same. A sign of getting the message for Japanese people is to make the eye level the same when listening to a conversation and to make notes while giving aizuchi (a small nod). In this way, the manager can see that you understand the message and feel comfortable with you.ใ
ใใกใใAใใใBใใใใใกใใจ่ฉฑใ่ใใฆใใพใใใงใใใใใผใธใฃใผใ่ฉฑใ็ตใใฃใใจใใซๅฎๅฟใงใใใฎใฏBใใใฎ่ใๆนใ่ฆใๆใงใใ่ฉฑใ่ใใจใใใใจใงใใใใใฎใ่ใๆนใใซใใฃใฆ่ฉฑใๆใฎๅฐ่ฑกใๅคใใใใงใใญใ
Surely, both staff-A and staff-B were listening to the boss. But the way staff-B listened assured the boss. Listening is not just listening. It is important to make sure that you show you are listening and this gives your better impression to the speaker.ใใ
ใใใฆใใใผใธใฃใผใฏBใใใใใใกใใจไบบใฎ่ฉฑใ่ใไบบใใจๆใใใใใ1ใๆใ2ใๆใจ็ถใใจใไฟก็จใซใคใชใใฃใฆใใใพใใ
The manager starts seeing staff-B as a good listener and it leads to trust as this continues for one or two months.
ไปๅใฎไพใฏใใใใงใใใงใใใใใใฟใชใใใๅใใใใชๅ ด้ขใใใใพใใใๆฅๆฌใฎใใใผใจ่ใใใใใใพใใฏใ็ธๆใฎ่ฉฑใใใ่ใใใใใฆใใ็ธๆใๅฎๅฟใงใใใใใซ่ใใใจใใใใจใๅฐใๆ่ญใใฆใฟใใจใใใใใใใพใใใใใใใฃใฆใไฟก้ ผ้ขไฟใใงใใใฐใๅฐใใใคไปไบใใใใใใใชใใจๆใใพใใ
How about the example? Have you experienced something similar? You don’t have to obey Japanese manners. But it might be helpful to be a little more focused on showing your “careful listening” to make the speaker understand that you are actively listening. If you can build a relationship of trust in this way, I think it will gradually make your work environment better.
ไฝใ่ใใใใใจใชใฉใใฃใใใใใกใใฎใชใณใฏใใใ็ธ่ซใใ ใใใ็งใใกใฏ้ ๅผตใฃใฆใใ็ใใใใใคใๅฟๆดใใฆใใพใ๏ผ
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